Orders and Shipping

Order Confirmation: Once you place an order, you will receive an email confirmation detailing your order summary. Please review this email to ensure all information is correct.
Processing Time: All orders are processed within 1-2 business days. Orders placed on weekends or public holidays will be processed on the following business day.

Shipping Methods & Delivery Time: We offer various shipping options including Standard Shipping (5-35 business days) and Expedited Shipping (2-3 business days). Please choose your preferred method at checkout.
Shipping Costs: Shipping costs are calculated based on the weight, size of the package, and your location. Shipping fees will be displayed at checkout before completing your order.
Tracking: Once your order has been shipped, you will receive a tracking number via email, allowing you to monitor your shipment’s progress.

Undelivered Packages: In cases where a package cannot be delivered due to an incorrect address provided by the customer, additional shipping charges may apply. Please verify your shipping address before submitting your order.
Delayed Shipping: We strive to deliver within the estimated timeframe. However, delays may occur due to unforeseen circumstances, such as weather, holidays, or logistical issues. We appreciate your patience.

Return Window: Items may be returned within 30 days of the delivery date. To be eligible for a return, items must be unused, undamaged, and in their original packaging.
Non-returnable Items: Certain items cannot be returned, such as perishable goods, personal care items, gift cards, and sale items. Please check product details for more information.

Return Request: To initiate a return, please contact our customer service team with your order number and the reason for the return. Our team will provide you with instructions and a return shipping address if applicable.
Return Shipping Fees: Customers are responsible for return shipping costs unless the item was received damaged or incorrect. In such cases, we will cover the return shipping fees.

Refund Processing: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5-7 business days to your original payment method.
Partial Refunds: In cases where items are returned in a condition that does not meet our requirements (e.g., missing accessories or original packaging), a partial refund may be issued at our discretion.

Exchange Requests: Exchanges are only available for defective or incorrect items. If you would like an exchange, please contact our support team within 30 days of receipt.